• How do I place an order?

To place an order on our website, you will need to follow these steps:

  1. Browse the website to find the products you want to purchase.
  2. Add the products to your shopping cart.
  3. When you are ready to checkout, click on the shopping cart icon.
  4. Review the items in your cart and make any necessary changes, such as adjusting the quantity or removing items.
  5. If you have a discount code or gift card, enter it at this time.
  6. Enter your billing and shipping information.
  7. Select your preferred payment method and enter your payment information.
  8. Review your order details to make sure everything is correct, then submit your order.

Once your order has been successfully submitted, you should receive a confirmation email with details about your purchase. If you have any questions or issues with your order, you can contact the customer service team for assistance.

  • Is it safe to enter my payment information on your website?

When entering your payment information on the website, it is important to make sure the website is secure. Look for a URL that begins with "https" instead of "http" and a lock icon in the address bar of your web browser. These indicate that the website is using encryption to protect your information.

If you are still unsure about the safety of the website, you can contact our  customer service team to ask about the security measures.

  • Do you offer free shipping?

Yes, we offer free shipping on all orders. This means that you can receive your order at no additional cost, saving you money on your purchase.

To take advantage of our free shipping offer, simply add the items you want to purchase to your cart and complete the checkout process. No promo code is needed, as the free shipping will automatically be applied to your order.

Please note that our free shipping offer may have certain restrictions, such as only being available within a certain geographic area. For more information, please see our shipping policy or contact our customer service team. We are always happy to help.

  • How long will it take for my order to arrive?

EU 3-10 business days
USA 8-14 business days
8-14 business days

Typically, orders will arrive within 3-10 business days from the time they are placed.

Please note that delivery times may vary depending on your location and the shipping method you choose. If you need your order to arrive faster, we offer expedited shipping options at an additional cost. You can see the available shipping options and their estimated delivery times during the checkout process.

If you have any questions or concerns about the delivery of your order, please contact our customer service team. We are always happy to help.

  • Do you offer returns or exchanges?

Unfortunately, we do not currently offer free returns or exchanges. While we understand that returns and exchanges can be convenient for customers, we have decided not to offer them in order to be more environmentally friendly.

Allowing customers to return or exchange items can result in a lot of unnecessary shipping and handling, which can have a negative impact on the environment. By not offering returns or exchanges, we can reduce the amount of waste and pollution associated with the e-commerce industry.

However, we want our customers to be happy with their purchases, so if you are not satisfied with your order, please contact our customer service team. We will do our best to find a solution that works for you.

  • Can I track the status of my order?

At this time, we are not able to offer tracking for orders. We apologize for any inconvenience this may cause.

However, if you have any questions or concerns about the status of your order, please don't hesitate to contact our customer service team. They will be happy to provide you with any information they have and help you to get a status update on your order.

We understand that tracking can be a valuable feature for customers, and we are working on implementing this in the future. In the meantime, we appreciate your understanding and patience.

  • Do you offer gift cards?

Unfortunately, we do not currently offer gift cards. We apologize for any inconvenience this may cause.

While gift cards can be a convenient option for customers, we have decided not to offer them at this time. We are constantly reviewing and updating our product offerings, and we may consider offering gift cards in the future.

If you are looking for a gift for someone and are not sure what to choose, our customer service team would be happy to help. They can provide recommendations and assist you in finding the perfect gift. Thank you for your understanding.

  • What forms of payment do you accept?

We accept a variety of payment methods, including:

  • Credit and debit cards (Visa, Mastercard, American Express, Discover)
  • Klarna Payment

Klarna Payment is a popular payment option that allows you to pay for your purchase over time, with no interest or fees. With Klarna, you can split your payment into easy monthly installments, making it more affordable and convenient to shop with us.

If you have any questions or concerns about our payment options, please contact our customer service team. They will be happy to assist you.

  • How do I contact customer service?

If you need to contact our customer service team, there are several ways to do so. You can:

  • Send us an email at contact@emporiumsweden.com
  • Fill out the contact form on our website

Our customer service team is available to assist you with any questions or concerns you may have about your order, our products, or our website. We value your feedback and are always happy to help.

Please note that our customer service team is only able to assist with questions and issues related to our website. If you have questions or concerns about a product you purchased from us, please contact the manufacturer directly for assistance. Thank you.